Customer Service Representative

Written By Jamie Grossman

Los Angeles, CA

Our private label apparel manufacture is hiring a, systems-savvy Customer Service Rep to join their team and support Walmart. If you’ve worked with Walmart you know how critical it is to be airtight on item file creation, vendor compliance, and delivery timing. It is a must to have experience with Item Files & Nova Item Files (New Order Visibility Application) and  OTIF (On Time In Full) Compliance.

You’ll report to the Director of Customer Service and collaborate daily with sales, ops, and production. This role requires someone who’s not just responsive, but anticipatory and has experience catching issues before they snowball and making sure our backend is just as buttoned-up as our product.

RESPONSIBILITIES  

  • Own customer service and backend operations for Walmart (and potentially Target)

  • Build, update, and manage item files in Nova (a must) and ideally OTIF

  • Handle order entry, compliance, and communication with Walmart systems

  • Track shipments, resolve delays, and ensure on-time delivery

  • Manage chargebacks, returns, and invoice discrepancies

  • Coordinate with cross-functional teams to keep everything moving

  • Keep our internal records organized and up to date

REQUIREMENTS

  • 2–6 years of recent experience supporting Walmart 

  • Direct experience with Nova item files and (ideally) OTIF systems

  • Detail-oriented with strong Excel skills and a calm, get-it-done attitude

  • Apparel, accessories, kids, or swimwear backgrounds all welcome

  • Target experience is a plus, but Walmart is a must

  • Strong communicator and natural collaborator

  • Able to juggle moving parts without dropping the ball

Jamie Grossman
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